All services must be paid for in full before work is started on the customer's shoes. Sole Refreshed is not liable for ANY damages to customer shoes while in our possession.

Not all shoes will yield brand new results, but Sole Refreshed will always attempt to recreate brand new, original quality results and detail. Sole Refreshed  is not obligated to refund service fees for unsatisfactory work. We will take results into consideration when deciding on the final price.

Previous work done to any shoes MUST be mentioned prior to paying for services. A new

quote for work may be made if a shoe has been worked on or cleaned by anyone outside of Sole Refreshed and it has failed to be mentioned prior to service. The customer may cancel services if not comfortable with the new quote.

Shipping cost is covered by the customer both ways to allow choice of company/method/ insurance/signature. Please ship shoes ONLY. Shoe boxes AND accessories are NOT needed. This helps preserve space for more shoes and saves the customer money on shipping cost. If the customer chooses to decline services rendered by Sole Refreshed the  customer is to provide payment for shipping back to the owner destination. Sole Refreshed is not responsible for mishaps during transit with the shipping company.

If payment is not made for service within 14 days after initial estimate or declining or services the customer gives Sole Refreshed the right to dispose of the owner's property. If a customer is contacted to pick up finished shoes and does not respond within 14 days the customer gives Sole Refreshed the right to dispose of the owner's property.

Any turnaround times given are estimations and not concrete.  Sole Refreshed will do

everything possible to complete orders, but life does happen. If you are looking for expedited services, please ask us about our express options. Quality of work is more important to us than quantity of work.

By using the Sole Refreshed services, the customer assumes all risks associated with the use of services, including ANY risks to the owner’s shoes. Sole Refreshed shall not in any event be liable for any direct, indirect, punitive, special, incidental, or consequential damages, including, without limitation, lost revenues, or lost profits, arising out of or in any way connected with the use or misuse of the Sole Refreshed services or with the delay or inability to use these services or otherwise arising out of the use of this services, whether based on contract, tort, strict liability or otherwise, even if Sole Refreshed and/or any of its employees or agents has been advised of the possibility of damages.

THANK YOU FOR YOUR BUSINESS AND SUPPORT AND WE LOVE GETTING YOUR SHOES BACK TO FEELING SOLE REFRESHED